Which box will I receive first?
If you subscribe before the 1st of the month in which a box is sent out, you'll receive that quarter's box.
As an example, if you sign up on or before 31 March, your card will be charged immediately and you'll receive your first box in April. If you sign up on 1 April or later, your card will be charged immediately and you'll receive your first box in July. Occasionally, we have a very limited number of boxes available after our subscribers have received them. If this is the case, we will email you to see if you would like to start your subscription with the current box.
Can I cancel my subscription?
Yes, you can cancel your subscription at any time by logging into My Account .
What happens if I cancel my quarterly subscription?
You need to cancel before the 20th of the month before a box is sent out, otherwise you'll continue to be charged for and will receive that box. As an example, if you want to cancel after receiving January's box, you need to do so by 19th March at the latest, otherwise you'll be charged for and will receive April's box.
If you want to cancel before receiving your first box, you can also do this any time before the 20th of the month before a box is sent out, as above. If you subscribe on or after the 20th of the month, you still have 14 days in which to cancel.
What happens if I cancel my annual subscription?
If you sign up for an annual subscription, you have 14 days after subscribing to cancel, otherwise you'll receive your 4 boxes for the year. You can still cancel after the 14 days but you won't receive a refund and will still receive your 4 boxes, you just won't be charged again the following year.
When will I be charged for my boxes?
If you've subscribed to pay quarterly, your card will be charged immediately for your first box and then again on 1 January, 1 April, 1 July and 1 October each year. For example, if you subscribe on 10 February 2017, your card will be charged on 10 February for April's box and then again on 1 July 2017, 1 October 2017, 1 January 2018, 1 April 2018 and so on.
If you subscribe after the 1st of the month in which a box is sent out and are offered that box as your first (we'll email you to do this), your card will be charged again less than three months later. For example, if you subscribe on 10 April 2017 and choose to receive the April/Spring 2017 box, your card will be charged again on 1 July 2017 for the July/Summer 2017 box.
If you've signed up for an annual subscription, your card will be charged immediately and on the 1st of the month that you subscribe the following year or, if you sign up from the 20th of the month, the 1st of the following month next year. For example, if you subscribe on 10 February 2017, your card won't be charged again until 1 February 2018 and you'll receive boxes in April, July, October and January during this time. If you subscribe on 25 February 2017, your card won't be charged again until 1 March 2018 and you'll receive boxes in April, July, October and January during this time.
Do I have to pay for delivery?
If you purchase from our shop , delivery is £2.95 for UK customers and free if you spend over £35. Delivery is £4.95 for our international customers and unfortunately we are unable to offer free postage if you spend over a certain amount. Keep an eye on our social media pages though and sign up for our newsletter as we occasionally offer free worldwide delivery.
Please visit My Account to update your personal details.
Yes, absolutely! When you purchase a gift subscription, we'll send any confirmation emails to you so it's up to you how you tell the recipient. We do ask for their email address when you make the purchase though, just so we can give them our contact details (if they move house and need to change their address with us, for example). We'll also email them to fill out their preferences questionnaire, but only once we've checked with you that it's OK.
When you purchase a gift subscription, you can choose whether you want it to automatically renew in the same way as it does for normal subscriptions, or if you would prefer it to finish after 1 or 4 boxes (depending on the subscription length you purchase). If you choose not to renew, we'll then contact the recipient to give them the option to pay for the subscription themselves - we wouldn't want them to miss out!
As an alternative to gift subscriptions, we'll soon be adding gift cards to our shop so the recipient can choose their own subscription, or use it to buy one off products from Moi-Même.
Thank you! We love to hear from brands who would like to partner with us, bloggers, reviewers, journalists and anyone else who's interested in Moi-Même. Please email us at email@example.com and say hello!